Customer Care

Frequently Asked Questions

How much does shipping cost?

Shipping is charged as a percentage of your total order value. This will be calculated at the time of order processing by your Account Manager.

How can I track my item?

Once your order is dispatched, you will receive shipping confirmation email with tracking details.

How can I contact customer service?

To reach our service team, you can email us at b2b@olliella.com or if you prefer to speak on the phone, you can call us on +44 20 4538 1739. However you like to chat with us, we’re here to help.

Where are you located?

Olli Ella's head office is located in Byron Bay, Australia. 

Where is my order shipped from?

Our warehouse is located in Ipswich, UK.

Who are our couriers?

We work with Royal Mail and DPD for all our domestic and international orders.

How do I find a copy of my invoice?

You will receive an email when your invoice is generated. The email will include a PDF attachment of the invoice or a link to log in to the portal for you to download it.